Hilton Is Once Again Named The World’s Best Workplace, And A New Survey Shows That Matters To Guests, Too

Hilton was once again named the No. 1 World’s Best Workplace by Fortune and Great Place to Work, and a new survey shows that distinction resonates far beyond the company’s own halls.

Conducted by Morning Consult for Hilton, the survey shows just how much consumers pay attention to the way a brand treats its people — and how directly that perception shapes where they choose to spend their money.

The results showed that 78% of U.S. consumers believe companies that take good care of their employees provide better products and services. That belief becomes even stronger when travel is involved: 88% say employee wellbeing is especially important for hospitality brands, where the human element can define an entire trip. And the reputational impact is clear: 75% say they are more likely to recommend doing business with a company known for treating its workers well.

At Hilton, that connection between employee culture and guest experience sits at the heart of the company’s global identity. The brand’s internal data shows how deeply the message resonates with its own workforce, with 93% of team members worldwide saying Hilton is a great place to work, citing opportunities for long-term growth and support for overall wellbeing.

Across the company’s hotels and corporate teams, 91% of employees say they can continue to learn and grow, and 87% believe they can achieve their career goals at Hilton. In the United States, Hilton has created clear pathways for advancement: nearly two-thirds (63%) of recent hotel and corporate leadership positions have been filled by internal candidates, and first-time managers typically earn promotions into leadership roles after an average of four years. The company maintains strong employee longevity as well, with 32% of U.S. team members having been with Hilton for more than a decade, and 85% saying they feel balanced and healthy at work.

Hilton’s top ranking is based on feedback from a workforce across 141 countries and territories. This year, Hilton was recognized as a Great Place to Work in 67 countries, achieving No. 1 rankings in 18 countries including the U.S.

“This milestone goes beyond rankings — it’s a reflection of who we are and what we’ve always believed: When we take great care of our people, they take great care of our guests,” said President and CEO Chris Nassetta. “Our 500,000 team members around the world are united by a common purpose that our founder, Conrad Hilton, envisioned over a century ago: To fill the earth with the light and warmth of hospitality.”

That foundation has fueled Hilton’s rapid global expansion. Over the past year, the company has opened nearly three hotels every day, creating almost 20,000 new roles across managed and franchised properties and corporate teams since September 2024. Those opportunities are supported by a wide portfolio of training and development programs aimed at making long-term careers possible at every level.

Since 2022, Hilton has created more than 2.5 million learning and career growth opportunities for team members and community members. Those programs range from LAUNCH, a 24-month, early-career rotational experience that places participants across global hotel roles and business functions, to Hilton University and LinkedIn Learning, which together offer access to nearly 30,000 courses. U.S. employees also receive day-one access to Guild’s barrier-free education platform, which offers tuition-free pathways ranging from English-language learning and certificates to full degree programs.

Team members around the world can also access the company’s Global Language Learning Program, while people leaders benefit from programs such as BetterUp’s nine-month Manage coaching series, MentorcliQ-supported mentoring opportunities, and self-paced leadership curricula through People Leader Essentials. Hilton’s GM Academy continues to support rising and current general managers, further strengthening the company’s leadership pipeline.

Beyond learning opportunities, the brand touts benefits designed to support full-life wellbeing. According to its internal data, 93% of team members worldwide say Hilton provides unique and special benefits, including Go Hilton — the company’s travel program that offers discounted room rates — as well as the Thrive Sabbatical and Thrive Reset programs, which provide paid time and financial support for personal passion projects, volunteering, or rest.

“We have always believed that an investment in our people is an investment in our business,” said Laura Fuentes, Chief Human Resources Officer and Head of Hilton Supply Management. “As the No. 1 Best Workplace once again, we know that a culture built on growth and opportunity doesn’t just create great careers but also creates great guest experiences. By building a culture where team members feel seen, welcomed and a part of something greater than themselves, we’re empowering our team members to deliver exceptional service and drive our business forward.”

For travelers increasingly attuned to how companies treat people, Hilton’s philosophy may be the most modern amenity of all.